Privacy Policy

Last Updated: April 14, 2026

Welcome to Iovaro. We respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our booking platform (the "Platform").

Please read this policy carefully to understand our views and practices regarding your personal data and how we will treat it.

1. Information We Collect

Because Iovaro currently operates without a user account registration system, we only collect the essential information required to process your booking and ensure a smooth experience.

When you make a reservation, we collect the following personal information:

• Full Name: To identify you for the booking.
• Email Address: To send booking confirmations, receipts, and important updates.
• WhatsApp Number: To facilitate quick communication regarding your scheduled activity.

Payment Information: All financial transactions are securely processed through our third-party payment gateway, Paysera. Iovaro does not directly collect, store, or process your credit card numbers or banking details.

2. How We Use Your Information

We use the information we collect primarily to provide, maintain, and improve our services. Specifically, we use your data to:

• Process and manage your bookings and transactions.
• Communicate with you regarding your reservation, including sending confirmations, updates, or cancellation notices.
• Respond to your customer service inquiries and support requests.
• Retain a record of your booking history so that we may link past reservations to a user profile should Iovaro introduce account registration functionality in the future.

3. How We Share Your Information

As an intermediary platform, we must share certain information to facilitate your experience. We do not sell your personal data to third parties. We may share your data with:

• Activity Providers: We share your Full Name and necessary contact details with the specific third-party Provider organizing your booked activity so they can prepare for your arrival and contact you if necessary.
• Service Providers: We share information with trusted third-party vendors who assist us in operating our Platform, such as our payment processor (Paysera).
• Third-Party Integrations: Our Platform utilizes external services, such as the Google Places API, to display location data and reviews. Your interaction with these features is subject to the respective privacy policies of those third parties.
• Legal Obligations: We may disclose your information if required to do so by law, or in response to valid requests by public authorities (e.g., a court or government agency).

4. Data Retention

We will retain your personal information only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use your information to the extent necessary to comply with our legal obligations, resolve disputes, enforce our legal agreements and policies, and to facilitate future account creation.

5. Cookies and Tracking Technologies

We may use cookies and similar tracking technologies to track activity on our Platform and hold certain information. Cookies are files with a small amount of data that may include an anonymous unique identifier. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Platform.

6. Your Data Protection Rights

Depending on your location, you may have certain data protection rights regarding your personal information, including:

• The right to access, update, or delete the information we have on you.
• The right of rectification if your information is inaccurate or incomplete.
• The right to object to our processing of your personal data.
• The right to request that we restrict the processing of your personal information.

If you wish to exercise any of these rights, please contact us using the information provided below.

7. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date at the top of this document. You are advised to review this Privacy Policy periodically for any changes.

8. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:

• Email: [Insert Support Email]
• WhatsApp: [Insert WhatsApp Number]